Last Updated: September 3, 2026

At [Your Store Name], we want you to receive your order in the condition and specification described on our website. If you receive a damaged, defective, incorrect or otherwise eligible product, you may request a return, replacement or refund according to the terms below.

By placing an order with us, you acknowledge and agree to this Return & Refund Policy.

1. Return Eligibility

A product may be eligible for return or replacement if:

• You received the wrong product.
• The product is damaged during delivery.
• The product is defective or does not function as described.
• The product is missing essential parts or accessories that were included in the listing.
• The product received materially differs from its advertised description.

Return eligibility may depend on the specific product and its applicable warranty or return conditions.

2. Return Request Period

For eligible products, customers should contact us within 7 days of receiving the order.

For electronic products with a manufacturer warranty, warranty claims may be handled according to the manufacturer’s warranty period and terms.

Requests submitted after the applicable period may not be accepted unless required under applicable law or covered by a valid warranty.

3. Products That Are Generally Not Eligible for Return

For hygiene, safety, security or product-protection reasons, certain products may not be eligible for return once opened or used, unless they are defective, damaged, incorrect or otherwise covered by an applicable warranty or consumer protection requirement.

Examples may include:

• Memory cards and storage devices after activation/use
• Software or digital products after activation
• Earphones or earbuds after use
• Personal-use accessories
• Products with removed security seals
• Products damaged through misuse
• Products modified or repaired by an unauthorized person

The applicable product page may contain additional return conditions.

4. Product Condition for Returns

Unless the product is defective, damaged or incorrectly supplied, returned products should generally be:

• Unused
• In original condition
• In original packaging
• Complete with included accessories
• Accompanied by the invoice/order information
• Free from customer-caused physical damage

For defective or damaged products, customers should not attempt unauthorized repairs or modifications before contacting us.

5. Damaged Package or Product

If your package appears damaged, opened or tampered with at delivery:

1. Inspect the package before accepting it where possible.
2. Take clear photographs or video of the package and damage.
3. Contact us as soon as possible.
4. Provide your order number and supporting evidence.

We may coordinate with the courier or delivery provider to investigate the issue.

6. Wrong Product

If you receive a product different from the one you ordered, contact us within 7 days of delivery.

Please provide:

• Order number
• Photograph/video of the received product
• Photograph of the packaging/shipping label
• Description of the issue

If the error is confirmed, we may arrange a replacement, return or refund, depending on product availability and circumstances.

7. Defective or Faulty Products

If a product does not work properly after delivery, please contact us before attempting any repair.

We may ask you to provide:

• Order number
• Description of the fault
• Photos or videos demonstrating the issue
• Product serial number, where applicable

Depending on the product, we may:

• Troubleshoot the issue
• Request inspection
• Arrange a replacement
• Arrange repair through the applicable warranty provider
• Approve a refund where appropriate

A product will not automatically qualify for a refund simply because it requires troubleshooting or warranty inspection.

8. Dead-on-Arrival (DOA)

If a product is completely non-functional when first received, contact us as soon as possible and preferably within 48 hours of delivery.

We may request an unboxing video, photographs, testing video or other evidence to determine whether the product was defective upon arrival.

If the product is confirmed to be DOA, we may offer a replacement or refund, subject to product availability and verification.

9. Change of Mind

We may not accept returns simply because a customer changes their mind, orders the wrong model, chooses the wrong specification, or no longer wants the product.

Where a change-of-mind return is offered for a particular product, the product must meet the conditions stated on the product page or communicated by our customer-support team.

Return shipping costs may apply to change-of-mind returns.

10. Warranty

Where a manufacturer or seller warranty is provided, warranty claims are subject to the applicable warranty terms.

Warranty coverage may not include:

• Physical damage
• Liquid or moisture damage
• Burn or electrical damage caused by improper power supply
• Unauthorized repairs
• Unauthorized modifications
• Misuse or negligence
• Damage caused by incorrect installation
• Normal wear and tear
• Cosmetic damage that does not affect functionality

Warranty eligibility may require inspection by us, the manufacturer or an authorized service provider.

11. How to Request a Return

To request a return, contact us through:

Email: [Your Business Email]
Phone/WhatsApp: [Your Business Phone Number]

Please provide:

• Full name
• Order number
• Product name
• Reason for return
• Photos/videos showing the issue, where applicable

Do not send the product back without receiving return instructions from us.

12. Return Shipping

For returns caused by our error, such as:

• Wrong product
• Confirmed defective product
• Confirmed damaged product

we may cover reasonable return shipping costs according to the circumstances.

For eligible change-of-mind returns or customer-caused issues, the customer may be responsible for return shipping costs.

Return shipping arrangements will be communicated during the return process.

13. Inspection of Returned Products

Returned products may be inspected before a replacement or refund is approved.

The inspection may verify:

• Product condition
• Serial number
• Accessories
• Packaging
• Reported defect
• Signs of misuse or unauthorized modification

Approval of a return request does not automatically guarantee a refund until the returned product has been received and, where necessary, inspected.

14. Refunds

If a refund is approved, the refund amount and method will depend on the circumstances and original payment method.

For eligible prepaid orders, refunds may be processed through the applicable payment method or another reasonable method agreed upon with the customer.

For Cash on Delivery orders, because payment may not have been collected online, an eligible refund may require the customer to provide appropriate bank/payment details.

We will not request unnecessary sensitive financial credentials such as ATM PINs, passwords or complete card numbers.

15. Refund Processing Time

After a return is received and approved, we will initiate the refund process within a reasonable period.

The time required for the funds to appear in the customer’s account may depend on the payment provider, bank or financial institution.

Third-party processing delays may be outside our control.

16. Partial Refunds

In certain circumstances, we may offer a partial refund where:

• Only part of an order is affected.
• A minor issue does not justify a full return.
• The customer agrees to keep the product with a disclosed defect.
• Applicable circumstances otherwise justify a partial refund.

Any partial refund will be communicated to the customer before processing.

17. Replacement

Where an eligible product is defective, damaged or incorrectly supplied, we may offer a replacement instead of a refund.

Replacement depends on product availability.

If the same product is unavailable, we may offer an alternative solution, such as another product of comparable value or a refund, depending on the circumstances.

18. Non-Delivery or Lost Orders

If an order does not arrive within the expected delivery period, contact us so that we can investigate with the applicable courier.

We may request order and delivery information and coordinate with the courier before determining whether a replacement or refund is appropriate.

19. Fraudulent or Abusive Claims

We reserve the right to investigate suspicious or repeated return/refund claims.

We may refuse a claim where there is reasonable evidence of:

• Fraud
• Product substitution
• Intentional damage
• False claims
• Unauthorized returns
• Abuse of the return/refund system

This does not affect any rights that cannot lawfully be excluded.

20. Promotions and Free Gifts

Products purchased as part of a promotional offer, bundle, discount or free-gift campaign may have additional return or refund conditions.

If a refund causes the order to no longer qualify for a promotion, the value of any applicable discount or promotional benefit may be taken into account when calculating the refund, where permitted.

21. Consumer Rights

Nothing in this policy is intended to remove or restrict any rights or protections available to customers under applicable laws of Pakistan.

Where mandatory consumer protection requirements apply, those requirements will prevail over any inconsistent provision of this policy.

22. Changes to This Policy

We may update this Return & Refund Policy from time to time.

The updated version will be published on this page and the Last Updated date will be changed accordingly.

23. Contact Us